Provider Resources

Tools and information to help improve the provider experience and member health outcomes

Claims

As of 4/20/2023 at 5 pm CT, Allyalign Health will no longer accept or process Simpra Advantage claims for any dates of service.

What does this mean for you?

  • All Simpra claims must be submitted directly to Change Healthcare OR to a clearinghouse that has a relationship with Change Healthcare.
  • If your current clearinghouse has an existing relationship, directly or indirectly, with Change Healthcare, no additional action is necessary.
  • If you are filing electronic claims, continue to follow the process as you have been. If a change or action is needed, you will receive a communication from the Plan. Providers can bill with Payer ID SIM01 or SIM02 for any dates of service, effective 4/20/2023 at 5 pm CT.
  • If you are filing paper claims, all claims must be mailed to Change Healthcare at the address below, effective immediately.
    Simpra Advantage Claims
    PO Box 981843
    El Paso, TX 79998-1843
  • Any questions related to Payer ID or Clearinghouse concerns should be communicated to Change Healthcare through your clearinghouse.
  • We will continue to support you regionally at 1-844-637-4770 (TTY/TDD 1-833-312-0044).

Providers Payment Questions:

Providers should contact the ECHO Health support team regarding EFT enrollment, enrollment status, EDI connectivity, or virtual credit card questions.