Provider Resources

Tools and information to help improve the provider experience and member health outcomes


All Simpra claims must be submitted directly to Availity OR to a clearing house that has a relationship with Availity. 

What does this mean for you?

  • If your current clearinghouse has an existing relationship, directly or indirectly, with Change Healthcare, no additional action is necessary.
  • If you are filing electronic claims, continue to follow the process as you have been. If a change or action is needed, you will receive a communication from the Plan. Providers can bill with Payer ID SIM01 or SIM02 for any dates of service. Contact your clearinghouse to determine if previously submitted claims need to be resubmitted.
  • If you are filing paper claims, all claims, all claims must be mailed to SImpra at the address below.
    Simpra Advantage Claims
    PO Box 981843
    El Paso, TX 79998-1843
  • Any questions related to Payer ID or Clearinghouse concerns should be communicated to Availity through your clearinghouse.
  • We will continue to support you regionally at 1-844-637-4770 (TTY/TDD 1-833-312-0044).

Providers Payment Questions:

Providers should contact the ECHO Health support team regarding EFT enrollment, enrollment status, EDI connectivity, or virtual credit card questions.