Contact Information

Our hours of operation are Monday-Friday 8:00am-8:00pm ET.

Provider Portal

Claims Helpdesk

  • Phone: 1-844-637-4770 (TTY 711), option #4
  • Mailing Address: Simpra Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058

 

Utilization Management

  • Phone: 1-844-637-4770 (TTY 711), option #3
  • Fax 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

Compliance

  • Chief Compliance: Sandy Blair
  • Email:celeste.panaro@acvcorp.com
  • Phone: 205-739-4100
  • General Email:compliance@simpra.com
  • Mailing Address:
    Simpra Advantage Compliance Dept.
    PO Box 2190 Glen Allen, VA 23058
  • Hotline:1-844-317-9059 (toll free)
  • Fax:  1-833-610-2380

Member Services

  • Phone: 1-844-637-4770 (TTY 711)
  • Email:customerservice@simpra.com
  • Mailing Address:Simpra Advantage
    Po Box 2190
    Glen Allen, VA 23058

Enrollment Services

  • Phone: 1-844-637-4770 (TTY 711) , option #1
  • Fax: 1-833-610-2390
  • Email: customerservice@simpra.com
  • Mailing Address: Simpra Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance

  • Chief Compliance: Sandy Blair
  • Email: cassandra.blair@acvcorp.com
  • Phone: 205-739-4100
  • General Email: compliance@simpra.com
  • Mailing Address: 
    Simpra Advantage Compliance Dept.
    PO Box 2190 Glen Allen, VA 23058
  • Hotline: 1-844-317-9059 (toll free)
  • Fax:  1-833-610-2380

Appeals and Grievances

  • Call to submit or check on an authorization request, or ask about authorization denials
  • Phone: 1-844-637-4770 (TTY 711) , option #6
  • Fax:  1-833-610-2380

 

Medicare

  • URL:  www.medicare.gov
  • Phone:                         1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone: 1-844-224-3659 (TTY 711)
  • Email: privacynotice@allyalign.com
  • Mailing Address: Simpra Advantage
    Attn: Compliance Department
    Po Box 2190
    Glen Allen, VA 23058

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    Our hours of operation are Monday-Friday 8:00am-8:00pm ET.