Contact Information
Hours of Operation:
- Member Services: 8am – 8pm LOCAL TIME
- Provider Services: 8am – 6pm LOCAL TIME
- Utilization Management: 8am – 5pm LOCAL TIME
For Deaf or Hard of Hearing customers, please dial 711.
When calling Provider Services, first select option #2.
General Provider Inquiries
- Phone: 1-844-637-4770 (TTY 711)
- Email: simpracustomerservice@allyalign.com
Provider Portal
- Web Address: https://providers.simpra.com
EZ-Net Portal
- Web Address: https://planprovportal.align-360.com/ez-net60SIMPRA/login.aspx
- Mailing Address: Simpra Advantage
PO Box 2190
Glen Allen, VA 23058
Claims Helpdesk
- Phone: 1-844-637-4770 (TTY 711)
- Mailing Address: Simpra Advantage
Attn: Claims Dept
PO Box 2190
Glen Allen, VA 23058
Utilization Management
- Phone: 1-844-637-4770 (TTY 711)
- Fax: 1-833-610-2399
- Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists.
Navitus Pharmacy Helpdesk
- Web Address: www.Navitus.com
- Phone: 1-866-270-3877 (TTY 711)
EZ-Net Support/Provider Services
- Phone: 1-844-637-4770 (TTY 711)
- Email: eznetsupport@allyalign.com
Network Support
- Phone: 1-844-637-4770 (TTY 711)
- Email: networksupport@simpra.com
SSI Claimsnet Customer Support
- Phone: 1-800-356-0092
- Email: HelpDesk_Dallas@ssigroup.com
Compliance
- Chief Compliance: Sandy Blair
- Email: cassandra.blair@acvcorp.com
- Phone: 205-739-4100
- General Email:compliance@simpra.com
- Mailing Address: Simpra Advantage Compliance Dept.
PO Box 2190 Glen Allen, VA 23058 - Hotline:1-844-317-9059 (toll free)
- Fax: 1-833-572-2367
When calling Member Services, first select option #1.
Member Services
- Phone: 1-844-637-4770 (TTY 711)
- Email: simpracustomerservice@allyalign.com
- Mailing Address:Simpra Advantage
PO Box 2190
Glen Allen, VA 23058
Enrollment Services
- Phone: 1-844-637-4770 (TTY 711)
- Fax: 1-833-610-2390
- Email: simpracustomerservice@allyalign.com
- Mailing Address: Simpra Advantage
PO Box 2190
Glen Allen, VA 23058
Compliance
- Chief Compliance: Sandy Blair
- Email: cassandra.blair@acvcorp.com
- Phone: 205-739-4100
- General Email: compliance@simpra.com
- Mailing Address: Simpra Advantage Compliance Dept.
PO Box 2190 Glen Allen, VA 23058 - Hotline: 1-844-317-9059 (toll free)
- Fax: 1-833-572-2367
Appeals and Grievances
- Call to submit or check on an authorization request, or ask about authorization denials
- Phone: 1-844-637-4770 (TTY 711)
- Fax: 1-833-610-2380
Medicare
- URL: www.medicare.gov
- Phone: 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
- Phone: 1-844-637-4770 (TTY 711)
- Email: compliance@simpra.com
- Mailing Address: Simpra Advantage
Attn: Compliance Department
PO Box 2190
Glen Allen, VA 23058
Speak With an Agent
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