Some of our mailing addresses have changed. Please visit the Contact Us page for new addresses.
PROVIDERS: Recently, record requests were sent to select providers from Simpra Advantage. Thank you in advance for your assistance!

Provider Resources

Tools and information to help improve the provider experience and member health outcomes

eHealthsuite™

Eligibility & Claims portal

ACUITYNxt™

Prior Authorization Portal

Claims

All Simpra claims must be submitted to Availity OR to a clearing house that has a relationship with Availity. 

What does this mean for you?

  • If you are filing electronic claims, bill with Payer ID SIM02.
  • If you are filing paper claims, all claims must be mailed to Simpra at the address below.
    Simpra Advantage Claims
    PO Box 23607
    Tampa, FL 33623-3607
  • Any questions related to Payer ID or Clearinghouse concerns should be communicated to Availity through your clearinghouse.
  • We will continue to support you regionally at 1-844-637-4770 (TTY/TDD 1-833-312-0044).

Providers Payment Questions:

Providers should contact the ECHO Health support team regarding EFT enrollment, enrollment status, EDI connectivity, or virtual credit card questions.