New: Over-the-Counter (OTC) Benefit
Ordering online is quick and easy!
There are three convenient ways to place an order. Choose the way that works best for you.
Shop Online
1. Shop Online
Orders can be placed using the Online Catalog:
- There is no limit on the number of items you may order. There is, however, a quantity limit of nine per any single item, per quarter. There are some select products that have special limits and these are marked by a “★” or “■” in this catalog.
- In order to purchase certain vitamin and mineral supplements, or “dual-purpose items”, your physician must recommend it to you for a specific diagnosed condition. These are called “dual-purpose items” which are marked with a “♦.” Please speak with your physician before ordering these type of items.
By Phone
2. Order by Phone
Orders can be placed by calling 1-888-628-2770 (TTY 711).
Step 1: Select your products from the OTC Catalog.
Step 2: Call 1-888-628-2770 (TTY 711).
For a speedy checkout, please have your OTC Health Solutions® (OTCHS) member ID and order ready when placing your order by phone. You can speak to a live agent Monday to Friday, from 9 AM to 8 PM local time. You can also order 24/7 via our automated interactive voice response (IVR) system.
In Person
3. In-store Pick-up
Step 1: Pick up your OTC items at any OTC Health Solutions-enabled store. To find your nearest location, go to:
Step 2: At checkout, inform the cashier you have OTC Health Solutions.
Step 3: Present your member ID card first, before the cashier begins to scan products. Your member ID card is used to verify eligibility, not as a payment.
Not all items are available in stores. Items marked with a “☉” in the catalog can only be ordered over the phone or online.
Online orders must be submitted by 11:59 PM ET to be processed the same day.
Products in this catalog are intended for personal use and may be ordered only for the enrollee.
Frequently Asked Questions About OTC Benefits
What is Medicare Advantage?
Medicare Advantage, or Medicare Part C, is a Medicare-contracted plan provided by private insurance companies that offers original Medicare benefits as well as additional benefits that Medicare does not cover.
Simpra Advantage offers two types of Medicare Advantage Special Needs Plans – Special Needs Plan members are still in the Medicare
Program (which means they do NOT lose their Medicare coverage)
Where can I find my member ID number?
It can be found on the front of your health plan ID card.
What is the (OTC) benefit?
The OTC benefit offers you an easy way to get generic over-the-counter health and wellness products by going to any OTC Health Solutions-enabled CVS location. You can also order by phone or online. You order from a list of approved OTC items, and OTC Health Solutions will mail them directly to your home address.
What is my quarterly allowance for OTC items?
The amount depends on your benefit plan. Check your Plan Summary of Benefits or call OTC Health Solutions at 1-888-628-2770 (TTY 711).
How often can I use my OTC benefit?
Your OTC benefit can be used up to two times each quarter if you order by phone or online. You may use your benefit multiple times during the quarter at any OTC Health Solutions-enabled CVS location. Orders may not exceed the limit of your current available allowance. Quarterly benefit periods are distributed as follows:
- Quarter 1 (January, February and March)
- Quarter 2 (April, May and June)
- Quarter 3 (July, August and September)
- Quarter 4 (October, November and December)
Can I carry over unused benefit amount to the next benefit period?
The benefit amount of $50 per calendar quarter may be used by the member in the quarter it is received. For your convenience, any unused portion of the quarterly benefit may be carried into the following quarter during Quarters 1 – 3 (January to September); however, if the unused portion of benefit amount is not used during the next quarter, it will expire (Example: Unused Quarter 1 benefit amount must be used by June 30 or it will expire.). All quarterly benefit amounts must be used by December 31 of the benefit year.
Can I order more than my benefit amount?
You cannot exceed your benefit amount online or by phone. However, you may exceed your benefit amount at an OTC Health Solutions-enabled CVS location and pay the difference out of pocket.
Are all items available at the stores?
Not all items are available in stores. Items marked with a “☉” in the catalog can only be ordered over the phone or online.
How long will it take to receive my order?
You will receive your order within 14 days after it was placed.
Can I cancel my order once it has been placed?
Orders can only be cancelled within ONE HOUR after being processed.
How do I confirm my order was placed?
Once the order has been completed, you will receive a confirmation number. Always make sure to receive and keep your confirmation number.
Can I track my order?
You can opt in to receive tracking information via email or text; simply advise an agent when placing your order.
How can I receive another copy of this catalog?
You will receive a digital version of the catalog with every tracking email/text. You can also print a copy from this web page.
Where can I get additional information about the products?
In this catalog you will find SKU numbers that can be used at cvs.com to search for product images and obtain additional product information such as ingredients.
How will the items be shipped?
Items are shipped via USPS to your home at no charge to you. Please allow up to 14 days for delivery.
Who can I call if I have questions?
You may call OTC Health Solutions at 1-888-628-2770 (TTY 711) from 9 AM to 8 PM CST Monday through Friday.
